我们视你为医院的合作伙伴. You can help make your care as effective as possible when you are informed about your condition, participate in 治疗 decisions and communicate openly with the physician and other healthcare professionals.

所有医院人员, medical staff members and contracted agency personnel performing patient care activities shall observe these patient rights.

病人的权利

病人有权:

体贴的, respectful care in a safe setting with recognition of their personal dignity and free from all forms of abuse or harassment.

不论种族，都能获得公正的治疗, color, 国家的起源, 宗教, 性, 性取向, 性别认同, 残疾, 年龄或医疗费用来源.

法律允许的个人和信息隐私和保密. Written permission is obtained before the medical records may be made available to anyone not directly concerned with your care.

在合理的时间范围内获取临床记录中包含的信息.

Know which physician is primarily responsible for coordinating your care and to obtain information concerning your diagnosis (to the degree known), 治疗, outcomes of care (including unanticipated outcomes) and any known prognosis in terms you can understand.

当医院护理不再合适时，告知现实的护理选择. 参与考虑在提供您的护理过程中出现的伦理问题.

Designate visitors who shall receive the same visitation privileges as the patient’s immediate family members, 不管探视者是否与病人有法律关系.

游客不会因种族而被剥夺特权, color, 国家的起源, 宗教, 性, 性取向, 性别认同, 或残疾.

指定一名可能参与病人护理计划的代表, 出院计划, 疼痛管理. 该代表应收到一份患者权利的副本.

Designate a support person, who may or may not be the same person as the patient’s representative.
Have your rights apply to the person who may have legal responsibility to make decisions about medical care on your behalf.

合理、知情地参与涉及您的医疗保健的决策. Receive as much information about proposed 治疗 or procedures as you may need in order to give informed consent or to refuse the course of 治疗. 紧急情况除外, 该信息应包括程序或治疗的描述, 治疗所涉及的重大风险, alternate course of 治疗 or non-治疗 and the risks involved in each and to know the name and professional status of the person who will carry out the procedure or 治疗.

Know the names and professional relationships of other physicians and healthcare providers who will see you.

Prepare Advanced Directives and appoint a surrogate to make health care decisions on your behalf and have hospital staff and practitioners comply with these directions.

在法律允许的范围内同意或拒绝建议治疗的权利. 如果患者或其合法授权的代表拒绝治疗, 阻止按照专业标准提供适当的护理, 经合理通知，医院可以终止与患者的关系. 病人有权被告知拒绝治疗的医疗后果.

在你自己的要求和费用，咨询专家.

Not be transferred to another facility or organization unless you have received an explanation of the need for the transfer, 这种转移的替代方案, 除非转移到其他机构可以接受.

Be informed by the physician responsible for your care of continuing health care requirements following discharge from the hospital.

请求和接收, 不管医疗费用的来源是什么, 医院提供服务的分项帐单. 病人 have the right to a timely notice prior to termination of eligibility for reimbursement of any third-party payer for the cost of care.

Exercise cultural and spiritual beliefs that do not interfere with the well being of others or the planned course of medical therapy for the patient.

疼痛的适当评估和处理.

不使用隔离或限制, 任何形式, 作为一种强制手段, 纪律, 方便, 或者员工的报复.

对您提出的任何合理的服务要求作出合理的回应.

Expect the hospital to provide an interpreter when patients do not speak or understand English or need American Sign Language services.

医院涉及婴儿的父母和/或法定监护人, 孩子们, or adolescent patients throughout the course of 治疗 and provides any of the above described privileges and information to the parents and/or guardians.

关于适用于你作为病人行为的医院规章制度的信息.

病人有权获得关于医院启动程序的信息, 审查, 以及解决他们的投诉, including the quality of care that you receive or if you feel the determined discharge date is premature. 病人可以在不影响护理的情况下提出投诉或不满.

At Trousdale Medical Center, Administration is responsible for handling patient and family concerns. 投诉和不满可以通过电话提出 615-328-6704.

You have a right to file a quality of care concern with your insurance company to further investigate on her behalf.

你也可以向以下机构提出护理质量投诉:

卫生署
卫生保健设施司
集中投诉处理小组
主流路665号，二楼
田纳西州纳什维尔37243
1-877-287-0010

or

质量和病人安全办公室
联合委员会
文艺复兴大道1号
地址:伊利诺斯州60181
电子邮件: complaint@jointcommission.org
传真:630-792-5636

The State of Tennessee is graced with some of the finest health care professionals and 治疗 facilities in the United States. 田纳西州的大多数医疗保健提供者都是有能力和有爱心的人, 大多数人对他们得到的护理水平感到满意. However, when a problem is experienced with a practitioner, you have the right to report him/her. 如果您认为医疗保健提供者的表现或行为是不可接受的, 你可以通过健康相关委员会投诉, 调查办公室. Issues that are not within Board Authority: Fees and/or billing disputes (amounts charged for services, 过高, 等).

你可浏览以下网站下载投诉表格(PH-3466)
http://health.state.tn.us/boards/complaints.htm

或者您可以联系消费者事务部 1-800-342-8385.

病人的责任

你有责任提供, 据你所知, 关于当前投诉的准确和完整的信息, 过去的疾病, 住院治疗, 药物治疗, 以及其他有关您健康的事宜.

You and your visitors have the responsibility to report unexpected changes in condition to the responsible healthcare provider.

You are responsible for reporting whether you understand the 治疗 plan and what is expected of you.

You have the responsibility to question the hospital staff if a procedure or 治疗 does not seem appropriate.

You are responsible for following the 治疗 plan recommended by the healthcare provider primarily responsible for your care.

You are responsible for your actions if you refuse 治疗 or do not follow the healthcare provider’s instructions.

You are responsible for assuring the financial obligations for your healthcare are fulfilled as promptly as possible.

你有责任遵守影响病人护理和行为的规章制度.

You are responsible for being considerate of the rights of other patients and healthcare workers and for assisting in the control of noise and the number of visitors.

你有责任尊重他人和医院的财产.

你有责任遵守烟草使用政策. No smoking is permitted in the hospital buildings or on the adjacent property in compliance with State law.

You are responsible to discuss pain relief options and to develop a pain management plan with the doctors and nurses.

您和您的家庭成员有责任报告患者护理中的感知风险. 你有责任保护好个人物品和贵重物品.

你有责任认识到你的生活方式对你个人健康的影响. Your health depends not just on your hospital care, but on decisions you make in your daily life.